+255 618 438 540
+255 618 438 540
bookings@echelonsafaris.com
Thank you for choosing Echelon Safaris as your trusted travel partner. We are dedicated to providing you with exceptional travel experiences and ensuring your journey is smooth and enjoyable. Before making a booking with us, you must ensure that you have carefully read and understood the following terms and conditions that govern our services. We are at your disposal to answer any questions you may have.
On all booked trips, both the additional terms and conditions from Echelon Safaris and the ANVR Traveller Terms apply. Regardless of the year stated in the ANVR Traveller Terms, they apply universally to all trips booked with us, regardless of the year of travel.
The terms and conditions of Echelon Safaris prevail in all situations unless otherwise specified.
Echelon Safaris is registered in Tanzania under the appropriate business registration numbers. The T&C outlined below are specific to the services provided by Echelon Safaris to you, our client, and the use of its website, social media pages, and online portals.
We are committed to protecting your privacy and handling your personal data in accordance with our privacy policy. By using our website and contacting us via provided channels, you consent to the collection, use, and disclosure of your personal information as described in our privacy policy.
Related: Please review our complete Privacy Policy for detailed information about how we handle your personal data.
We reserve the right to modify and/or update our terms and conditions at any time. Any changes will be effective immediately upon posting them on our website. By continuing to use our website after such changes, you agree to be bound by the modified terms.
If we revise our terms and conditions, our clients who have already made a booking will receive an email about this. The revised terms and conditions will automatically apply from that time, unless a written objection is made by the client within two weeks.
The content, logos, trademarks, and other intellectual property on our website are owned by or licensed to Echelon Safaris and are protected by applicable intellectual property laws. You may not use, reproduce, modify, distribute, or display any of our intellectual property without our prior written consent.
All prices published on our website are per person (unless otherwise stated) and quoted in US Dollars (USD$) and Euros (EUR€). Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost.
All prices on the website should be used as a guideline only. Echelon Safaris cannot be held responsible for any changes or pricing errors. We will provide actual costs in our quotation proposals. The quotations are valid for 3 weeks and interim proposal changes are subject to overall travel package price changes.
Matters influencing a surcharge would include, but are not limited to, increases in transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports), increases in park fees, reserve fees or concession fees, or exchange rates which are relevant to the travel package.
The price of your itinerary will be based on known costs at the date of issue of the itinerary. From the date of the conclusion of the package travel agreement up to 20 days before commencement of the travel package, we reserve the right to levy a surcharge where costs have changed since the date of issue of the itinerary.
Important: Should the surcharge exceed 10% of the total holiday price, you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed.
After a client requests a quote on our website, we promptly send a comprehensive itinerary to their email address. This detailed itinerary outlines the various destinations they will visit, the activities they will do and accommodations where they will stay.
The safari services agreed upon with the client throughout this process will be diligently provided, except in the event of unforeseen circumstances, such as road closures, bad weather, or security concerns.
Payments can be made by bank wire/transfer, debit or credit card as well as other direct card payments.
After clients accept a proposal, they receive an invoice with all details. We require a 50% deposit payment of the itinerary cost within 10 days of receiving the invoice and 100% upfront payment if the booking was made within 61 days prior to departure.
Payment Deadlines: Full payment must be made no later than 61 days before the departure date. Failure to make full payment by this deadline gives us the right to cancel the holiday and apply the applicable cancellation charges.
In the event that you cancel your booking, in full or partially, Echelon Safaris will levy cancellation charges as defined below:
| Cancellation Period | Cancellation Charge |
|---|---|
| 61+ days before departure | Deposit non-refundable |
| 0-61 days before departure | 100% of the itinerary cost |
Whilst we always endeavor to avoid cancellations, we reserve the right to cancel your holiday for the following reasons:
After your booking has been confirmed, should you wish to correct any errors, make any changes to your itinerary or your arrival date, or replace a traveler, we will make every effort to accommodate your requests based on the below conditions and availability.
While it's unlikely that we'll need to make any changes to your holiday, we do reserve the right to make changes at any time. Most changes are minor, and we will inform you in writing as early as possible.
If a major change is required, such as a significant alteration to your flights, all accommodations or all activities, we will make every reasonable effort to ensure the same quality and comparable experience of the itinerary.
A group tour (group safari) is a pre-arranged trip with fixed departure dates and a fixed itinerary, in which individual travelers can participate. Group tours are subject to a minimum number of participants, as specified in the travel offer.
A booking for a group tour shall be considered provisional for as long as the minimum number of participants has not been reached. Once this minimum number has been reached and the tour will proceed, the lead booker will receive written confirmation.
We reserve the right to cancel a group tour if the minimum number of participants has not been reached, provided that such cancellation takes place no later than 20 days before departure.
Travelers must carry adequate comprehensive travel and medical insurance for themselves, as well as any dependents/traveling companions, throughout their trip. This insurance should include: medical expenses and repatriation expenses.
Optional insurances are: cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money and goods.
Important: Proof of adequate travel insurance may be required before departure. We strongly recommend purchasing comprehensive travel insurance at the time of booking.
If you or any member of your party have any medical problem or disability which may affect your holiday, please inform us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.
If we reasonably judge that we are unable to adequately accommodate the traveler's specific needs, we must reserve the right to decline the booking or, if full details are not provided at the time of booking, cancel when we become aware of them.
It is upon the traveler to ensure that passports and visas are valid for the countries visited. It is also upon the traveler to check for required proof of vaccination documents required to enter the destination.
Please verify with Immigration Services, Embassy, the regulations regarding passports, visas, and vaccinations prior to your departure. Echelon Safaris cannot be held liable for any impediment suffered by a traveler as a result of failure to possess proper and complete travel documents or costs involved with obtaining them.
We send you all vouchers (where applicable), domestic e-tickets, between two weeks and three days before departure.
Carriage by air and sea, international or domestic, is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. We accept no liability to offer compensation whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to us, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned.
The liability of Echelon Safaris for damages you suffer is limited to three times the travel sum.
You acknowledge that participation in our travel products involves inherent risks associated with the wilderness, the environment, health, transport and personal safety, which you voluntarily assume. Standards of hygiene, accommodation, healthcare, public transport and road conditions could not be up to those of your home country or region.
Such risks might involve, but not be limited to: wild animal encounters, wildfire, extreme weather conditions, rough terrains, endemic diseases (e.g. malaria), public transportation safety and theft.
Echelon Safaris will make reasonable efforts to provide you with guidance on weather conditions, safety considerations, physical challenges, health formalities, local customs, and applicable laws and regulations in the areas visited.
Echelon Safaris accepts responsibility for ensuring your holiday is executed as described prior to your departure and services provided will reach a reasonable local standard. Please note, we cannot accept responsibility for any services which do not form part of our contract.
When our brochure refers to 'other activities and services' which are not part of your contract with us, we do not accept any liability. These activities and services are not run nor controlled in any way by Echelon Safaris.
We would like to remind you that the infrastructure in developing countries may not be up to the same standard as in their home country. Some accommodations may experience occasional power cuts or water shortages.
Note: The liability of Echelon Safaris for damages you suffer is limited to three times the travel sum. We are not liable for failure to perform an obligation if it is attributable to yourself as a traveler, a consequence of unavoidable and extraordinary circumstances, attributable to a third party not engaged by the travel organizer in the performance of the travel services or the non-conformity could not have been foreseen or prevented.
In case you encounter any issues during your holiday, please promptly notify the respective service provider (such as the camp/hotel manager or activity organizer), who will make every effort to address and resolve the matter.
We also provide you with contact details of your Customer Satisfaction Agent at the destination for this purpose and assist you as much as possible, for example providing information about medical services, local authorities and consular assistance, if necessary, and providing practical assistance such as finding an alternative travel arrangement.
If the problem cannot be resolved on-site, it is essential that you provide us with comprehensive written details within 28 days of your return to your home country.
Throughout the trip, you must adhere to all applicable local laws as well as regulations of tours, carriers and accommodations.
These Terms and Conditions are originally stated in English. They may be translated into other languages. If, after translation, the meaning of words and/or sentences in the Terms and Conditions are disputed, the final meaning will be distilled and determined from the original English version.
Your contract is with Echelon Safaris. We draw your attention to the above terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with us is subject to these terms and conditions from which no person, other than a Director of Echelon Safaris, has the authority to depart.
Making a booking with Echelon Safaris is regarded as acceptance by the lead client and all parties of the group of the above terms and conditions before the contract between us comes into existence.
By making a booking of a travel package, a package travel agreement comes into existence between you and us. The booking confirmation is the contract between you and us. This document is the proof of the existence and content of the package travel agreement. Minors are not allowed to make a booking.
Tanzanian law is applicable to the agreements that have been concluded, amended or supplemented on the basis of these terms and conditions, unless on the grounds of mandatory rules other law is applicable. Only a Tanzanian court is competent to take a decision unless another court is competent based on mandatory rules.
If you have any questions about these Terms & Conditions, please contact us:
Arusha, Tanzania
P.O. Box 1234
